Mastery MindFuse is Back
I have had to rewrite this post slightly. It used to say that Mastery Mindfuse was dead. I couldn’t find it anywhere. Even the links to it from Sasha Xarrian’s own websites didn’t work. But it seems that it is back. Not only that, it is available in a downloadable format.
One of my criticisms was that it came on a flash drive. There were major problems with delivery and also technical issues with the product. Having to return a physical product made refunding difficult and left you out of pocket.
Those problems seem to have been taken care of but whether you should buy it is another matter.
Below is my original post published on 11th October 2010 detailing my experience with Mastery MindFuse.
I wrote a review of Mastery MindFuse in the run up to its launch because a lot of people were searching for information on it.
Obviously, nobody had access to the product at the time, so I based my review on what I knew about similar technologies and also on what I knew of Sasha Xarrian.
I have read and heard a lot of her work and I believe that she is sincere in her desire to make a difference in peoples lives.
I am very much into exploring technological solutions to aid personal growth and I was excited about the potential of this product. I ordered it for myself with the idea that I would write about my experience of using it and the results I got.
I also recommended it, believing that it was going to be beneficial to my readers. Well, it would be a huge understatement to say that things did not go according to plan.
I have contacted the Outrageous Mastery company, which wasn’t easy, and had a reply from Sasha Xarrian Personally. I believe that she is genuinely upset about what has happened and that she and the company are working flat out to put things right.
She did tell me about some of the problems they have experienced. Some of them came out of the blue and couldn’t have been anticipated. But I can’t help thinking that others were at least partly of their own making.
Regardless of that, from a customer point of view, I don’t need to know about their problems. I need them to take care of my problems. And there seem to have been quite a few problems for customers.
As far as I know, the other Outrageous Mastery products have been electronic downloads and this is their first physical product. They used a fulfillment company to send out the packages which led to some of the issues.
It seems there were problems with customs clearance. For me personally, this meant that I was receiving emails saying, ‘Mastery MindFuse is almost at your door’, nearly a week before it was actually shipped, which happened ten days after my order.
It is inconceivable to me that there was no communication between the two companies and that Outrageous Mastery were unaware of this problem for so long.
I don’t know what delivery was like inside the US but people were also having problems after receiving the product. I don’t know why they chose to supply the product on a USB stick but that in itself seems to have been a problem for some people. Not everybody is that technically minded and there is the potential to damage the product. If it had to be a physical product, why not a CD or DVD?
Before I had even received my copy, (still haven’t), I was receiving emails about problems people were having with using the program. I am hearing that you need to use a particular browser and maybe shut down all other programs.
I find this unbelievable. My iMAC can effortlessly run multiple browser windows and tabs, edit and render video on the fly and make the coffee at the same time. I can’t believe that it couldn’t handle something that runs in a browser. (Although I have not had the opportunity to find out).
If there was even a slight possibility of this kind of problem, the product should have been tested on a variety of different systems, including low end systems.
This can only be down to bad planning. The people who have met with these problems have also had difficulty contacting support and getting their issues resolved when they do. I experienced the slow to no response on some questions that I had. I know they are busy but responding to customers should be a priority.
I still have faith in Sasha Xarrian and I know that she will get all of these issues resolved in the end and to everyone’s satisfaction. But you can’t get away from the fact that, on this occasion, they screwed up in a big way and they have a lot to do to restore their reputation.
In my opinion, they need to start by acknowledging that, making a public apology and explaining what went wrong.
I would also like to apologize myself. I know that a few people bought the product through the links on this site. If you did and have experienced any of these problems, I am sorry.
I like to recommend products that I use myself or at least have a great deal of knowledge of and believe to be beneficial. On this occasion, I put my faith in a person and a company that I believed in, and I couldn’t have anticipated that it would go so spectacularly wrong.
As I have said before, I still believe that this can be turned around and that great things can come from Mastery MindFuse. But, I will have to be absolutely convinced that all of these issues have been dealt with before I would recommend it again.
Update – October 2012
Although this post was published two years ago, the company have just decided to take exception to it. I have made no secret of my relationship with the company as an affiliate. They have now decided to end that relationship. It seems that they don’t like me expressing my true feelings about this product and not recommending it.
They accused me of deleting positive comments about it. If you read the comments below, you will see that there are positive ones, just not many of them. It would make no sense for me as an affiliate to stop people making positive comments about the product that I hope to make money from. All reasoned comments are welcome.
At the time, I told them they should apologize to their unhappy customers and explain what went wrong. I am not aware of them ever doing that. Recently I have offered them the opportunity to comment here. If anything I have written here is untrue, they can refute it. They have not responded so far.
If you have had dealings with this company you can post your comments, good or bad, below.
If you are still having issues with this product, here is a link to the Outrageous Mastery Support Desk.